A free collection service is available to all our customers who move in. Free storage collections are offered subject to availability and are for the date your licence agreement commences only.
For the Free Pick Up service with Store First Brierfield, click here.
A free collection service is available to all our customers who move in. Free storage collections are offered subject to availability and are for the date your licence agreement commences only.
How it works:
You'll get a time slot for collection (subject to traffic delays).
Your allocated time with the van will start on arrival.
The customer (or someone officially appointed) must be there to load the van* and sign paperwork at both pickup and drop-off.
If no one is there to unload, items may be left at your storage unit without liability for any loss or damage.
*This is not a full moving service. We only provide a van and driver.
Time Limits excluding initial travel to your property*:
2 hours for units up to 150 ²ft
Up to 3 hours for units over 150 ²ft
The van must be empty by the end of your allocated time.**
The van will hold 50-75²ft when fully packed.
*Travel time between multiple trips to your property is included in your time allowance.
** £30 charge per hour ( in 15 min increments) will be added to your account if you go over your allotted time to empty the van.
You and your representatives load the van:
2 people recommended for units under 150 ² ft
3 people recommended for larger units
If items aren’t ready the pickup will be cancelled, you will not be permitted to rebook.
Appliances like fridges, washers, etc., must be clean, dry, and empty. Parking or meter charges during collection are your responsibility
A collection form must be signed before the van is loaded to confirm when the van must be emptied by. You will sign again when the van is loaded to confirm that items are packed and protected properly to avoid any damage in transit. The driver may note items that are not adequately protected and at risk.
Packing Reminder: Items like glass, fragile goods, etc. must be properly protected. If not, you'll need to sign a disclaimer, and we won’t be responsible for damage.
Once the van is empty the collection form is completed by signing to confirm your items arrived without damage caused in transit.
What You Can’t Store or We Won’t Collect:
Illegal, stolen, or dangerous goods
Pets, animals (dead or alive), or perishable food
Cash, jewellery, valuables
Flammable or toxic materials (e.g. gas, paint, ammo)
Anything with a strong smell or emitting fumes
Ownership Confirmation:
By booking this service, you confirm:
The items are yours, or
You have permission from the owner. You’ll be responsible for any claims if this isn’t true.
Our Liability (in case of damage/loss):
We’ll pay up to £15,000 if we're at fault, minus wear and tear.
We don’t cover:
Damage not caused by us
Indirect losses or extra costs
Any damage must be noted on the collection form before signing. If not, we won’t consider any claim.
Cancellations: Cancel at least 48 hours in advance to enable a more suitable date to be arranged.